Thank you for shopping at Nirvaus Store! We want you to be completely satisfied with your purchase. This Returns & Refunds Policy outlines the terms for returning items and obtaining refunds.
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging (if applicable)
2. Non-Returnable Items
Unfortunately, we cannot accept returns for the following items:
- Custom or personalized bags
- Gift cards
- Sale or clearance items (unless otherwise stated)
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [insert email address] to request a return authorization.
- Provide your order number and details about the item you wish to return.
- Once your return is authorized, we will provide you with instructions on how to return the item.
4. Return Shipping Costs
Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure they are returned safely.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days, e.g., 5-10 business days].
6. Exchanges
If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will work with you to resolve the issue, including providing a replacement or refund.
8. Changes to This Policy
We reserve the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns regarding our Returns & Refunds Policy, please contact us